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We Do Everything We Can to Protect Your Privacy

We value your time and your interest in this organization. We place a high priority on ensuring the security and privacy of information pertaining to each of our members.

Member Savings Credit Union is aware that you have entrusted us with your accounts and that you have shared personal and financial information with us.

With your consent, we only collect personal information from you for the following purposes:

  • To understand your needs and to develop, offer and manage products and services that meet those needs;
  • To determine the suitability and your eligibility for member products and services;
  • To evaluate your credit standing and to share or exchange reports and information with credit reporting agencies;
  • To detect and prevent fraud, and to help safeguard the financial interest of the credit union and its members;
  • To meet legal and regulatory requirements.

Your credit union Board of Directors has adopted the Credit Union Code for the Protection of Personal Information (the Code). The requirements of the Code establish the credit union's operational use of personal information as well as use of employee information.

The following ten interrelated privacy principles are specified in the Personal Information Protection and Electronic Documents Act, and form the basis of the Code:

  • Accountability - The credit union is responsible for personal information under its control and shall designate a Privacy Officer who is accountable for the credit union's compliance with the principles of the Code.
  • Identifying Purposes - The purposes for which personal information is collected shall be identified by the credit union at or before the time the information is collected.
  • Consent - The knowledge and consent of the member are required for the collection, use and disclosure of personal information, except in specific circumstances as described within this Code.
  • Limiting Collection - The collection of personal information shall be limited to that which is necessary for the purposes identified by the credit union. Information shall be collected by fair and lawful means.
  • Limiting Use, Disclosure and Retention - Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the member or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
  • Accuracy - Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
  • Safeguards - Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. The credit union will apply the same standard of care as it applies to safeguard its own confidential information of a similar nature.
  • Openness - The credit union shall make readily available to members specific, understandable information about its policies and practices relating to the management of personal information.
  • Individual Access - Upon request, a member shall be informed of the existence, use, and disclosure of their personal information, and shall be given access to that information. A member is entitled to question the accuracy and completeness of the information and have it amended as appropriate on proof of inaccuracy.
  • Challenging Compliance - A member shall be able to question compliance with the above principles to the Privacy Officer accountable for the credit union's compliance. The credit union shall have policies and procedures to respond to the member's questions and concerns.

Got a Question? Ask our Privacy Officer >

The credit union Privacy Officer is your point of contact if you wish to raise any matters regarding the use of your personal information.

The Privacy Officer is responsible for monitoring information collection and data security, and ensures that other credit union staff receive appropriate training on privacy issues and their responsibilities under the Code. The Privacy Officer also handles personal information access requests under the Code.

Ultimate responsibility for our compliance with the Code, rests, however, with the credit union Board of Directors.