Skip to content

Account Agreement Terms and Conditions

This agreement (the “Agreement”) outlines the terms and conditions governing the Depositor’s use of the Account (defined below). Member Savings does not offer the Account other than in accordance with these terms and conditions. By requesting and using the Account, the Depositor acknowledges their acceptance of these terms and conditions. In consideration of the Member Savings agreeing to operate the Account, the Depositor agrees as follows.

1. Definitions

1.1 INTERPRETATION – Any defined term used in this Agreement, defined in the singular, is deemed to include the plural and vice versa.

“Access Terminal” means any device used to access any of the Depositor’s Accounts, including without limitation an ATM, a computer, a portable hand-held device, or a telephone including any form of mobile telephone.

“Account” means any of the Depositor’s accounts or subaccounts (if applicable) that the Depositor may have now or in the future, at Member Savings.

“Account Documentation” means all documents, including the application and all agreements, between the Depositor and Member Savings that govern the operation of the Account.

“ATM” means an automated teller machine.

“Biller” means a person who uses the EDP Services to deliver bills and invoices to their customers electronically.

“Central 1” means Central 1 Credit Union.

“Contaminant” means a computer virus, worm, lock, mole, time bomb, Trojan horse, rootkit, spyware, keystroke logger, or any other malicious code or instruction which may modify, delete, damage, disable, or disrupt the operation of any computer software or hardware.

“Debit Card” means a card, including a Smart Card, issued by Member Savings that allows the holder of the card to deposit cash and/or Instruments or withdraw cash from the Account through an ATM, authorize Transactions on the Account through an ATM, and that operates like an Instrument to purchase goods and services from merchants.

“Depositor” means the customer or member of Member Savings who holds the Account with Member Savings.

“Direct Services” means the services offered by Member Savings from time to time that let the Depositor access the Account using an Access Terminal. However, Direct Services do not include card services such as Debit Cards or Smart Cards, including those provided by a Third Party.

“EDP Services” means an electronic mail service provided by EPO Inc. (doing business as epost™) that facilitates the delivery of bills and invoices from Billers to their customers using Direct Services.

“Eligible Bill” means a bill that is of a class specified by a by-law, a Rule, or a standard made under the Canadian Payments Act, and defined therein as an ‘eligible bill’. For greater certainty, under this Agreement, an Eligible Bill supporting an Official Image, must be a paper-based Instrument, complete and regular on its face, immediately payable to the Depositor as payee, and be either a cheque, bank draft, or credit union official cheque, denominated in Canadian Dollars or US Dollars and drawn on a financial institution domiciled in Canada or the United States, as and if applicable. For the purposes of this Agreement, third party Instruments that were either delivered to the Depositor with the payee in blank or endorsed over to the Depositor and post-dated Instruments shall not qualify as Eligible Bills. Further, any Instrument that has been in any way transferred to the Depositor from anyone other than the drawer, endorsed over to the Depositor, or altered after being drawn shall not qualify as an Eligible Bill.

“EMT Answer” means the word or phrase created by the sender of a money transfer and used by the recipient to claim or decline the money transfer using EMT Services.

“EMT Contact Information” means the electronic contact information, including without limitation an email address or telephone number, used in sending and receiving of a money transfer using EMT Services.

“EMT Notice” means the electronic notice sent to the recipient of a money transfer, when such money transfer is sent using EMT Services. The EMT Notice may be read by using an Access Terminal.

“EMT Services” means the money transfer service provided by Acxsys Corporation that facilitates the sending and receiving of money transfers (using including without limitation email or telephone) through Direct Services to and from Participating Financial Institutions, and/or the Acxsys Corporation payment service.

“External Account” means an account held at another Canadian financial institution; an Investment Industry Regulatory Organization of Canada registrant; a card issuer; or an entity eligible for membership with the Canadian Payments Association, being an account in the Depositor’s name or on which the Depositor has the authority to independently authorize Transactions.

“Financial Institution” means the financial institution, named in the Account Documentation, where the Depositor holds the Account.

“Instrument” means a cheque, promissory note, bill of exchange, order for payment, securities, cash, coupon, note, clearing item, credit card slip for processing, other negotiable instrument, or item of deposit or withdrawal of a similar nature and its electronic equivalent, including electronic debit instructions.

“Member Card® Services” means the services offered by Member Savings from time to time allowing the Depositor with a Member Card® Debit Card and a PIN to access the Account by electronic means.

“Night Deposit Service” means the service that allows the Depositor to make deposits or leave items for safekeeping after regular business hours.

“Notice Contact Information” means the contact information, including, without limitation, postal address, email address, fax number, or telephone number, provided by the Depositor to, and accepted by, Member Savings, through which Member Savings gives written notice to the Depositor in accordance with this Agreement.

“Notification” means a written notification generated by or on behalf of Member Savings that provides, to the Depositor, notice of a pending or completed Transaction or a summary of the balance of the Account, including notifications issued by email or SMS text messages to any of the Depositor’s Notice Contact Information.

“Official Image” means an electronic image of an Eligible Bill, either created in accordance with the provisions of this Agreement or that otherwise complies with the requirements to permit negotiation and clearing of that Eligible Bill in accordance with the by-laws, standards, or Rules of the Canadian Payments Association.

“Online Payment Service” means the online payment service provided by Acxsys Corporation (doing business as INTERAC Online) that facilitates the sending and receiving of money through Direct Services and Acxsys Corporation to Participating Financial Institutions for the purchase of goods and services from Participating Merchants.

“Overdraft Rate” means the per annum rate of interest, regardless of compounding frequency, designated by Member Savings as its “Overdraft Rate” from time to time.

“PAC” means the personal access code or word used with Direct Services to access an Account.

“PAD” means a Pre-authorized Debit.

“Participating Financial Institution” means a financial institution participating in EMT Services and/or Online Payment Services, as the case may be.

“Participating Merchant” means a merchant that offers the Online Payment Service as an online payment option on the merchant’s website.

“PFM Service” means the financial management service provided by a Third Party PFM Service provider, Yodlee, Inc., which may be accessed through Direct Services, that allows the Depositor to consolidate management of the Account with management of External Accounts or other financial information, assets, and liabilities outside Member Savings, linked to Direct Services through the PFM Service provider or input by the Depositor, and such other financial management services as may be offered from time to time by the PFM Service provider or Member Savings.

“PIN” means the personal identification number used with the Debit Card to access the Account. “PIW” means the personal identification word used in connection with Remote Instructions.

“Point-of-Sale Transaction” means the use of the Debit Card and the PIN as may be permitted from time to time by Member Savings for:

  1. the transfer of funds from the Account to purchase or lease goods or services from a merchant (the “Merchant”),
  2. the transfer of funds from the Account to obtain a voucher, chit, scrip, token, or other thing that may be exchanged for goods, services, or money, or
  3. the transfer of funds into the Account from an account of a Merchant (e.g. a refund).

“Pre-authorized Debit” means a Transaction debiting the Account that is processed electronically by Member Savings in accordance with the Depositor’s written request.

“Remote Deposit Service” means the remote deposit capture service provided by Member Savings and Central 1, and accessed through Direct Services, that allows the Depositor, using an Access Terminal and/or any other means authorized by Member Savings in its sole discretion from time to time, to create, transmit, and receive to the benefit of Member Savings an Official Image for deposit to the Account.

“Remote Instructions” means instructions given to Member Savings with respect to the operation of the Account from a remote location using a computer, portable hand-held device, telephone, mobile telephone, fax, via Member Savings online banking system, email, text message transmission, or other remote communication acceptable to Member Savings in order to operate the Account or authorize Transactions and make arrangements with Member Savings.

“Rules” means the published rules and standards of the Canadian Payments Association as amended from time to time.

“Smart Card” means a Debit Card that has an embedded integrated circuit that can process data and protect the cardholder from fraudulent use.

“Survivor” means, upon the death of any person(s) constituting the Depositor in a joint Account, the surviving person(s) constituting the Depositor.

“Third Party” means any person, firm, corporation, association, organization, or entity other than Member Savings or Central 1.

“Transaction” means any transaction processed to or from the Account.


2. General

2.1 JOINT PROPERTY – If this is a joint Account and more than 1 person constitutes the Depositor, each assigns and transfers to all jointly any and all shares and monies, including all dividends and interest which now or at any time hereafter stand to the credit of the Account, and agree that all such shares and monies will be the Depositor’s joint property.

If the right of survivorship as set out in the Account Documentation applies, upon the death of any person constituting the Depositor, the entire beneficial interest in the Account vests in the Survivor and as such, the Account assets will pass to the Survivor and will not be treated as an estate asset. Such transfer of Account assets does not release the deceased Account holder nor his/her estate from article 2.2, Joint and Several Liability.

If the right of survivorship as set out in the Account Documentation does not apply, upon the death of any person constituting the Depositor, the entire beneficial interest in the Account will not pass to the Survivor. In this situation, Member Savings is entitled to assume that the Survivor and the deceased Account holder had equal interests in the Account assets. Payment of Account assets to the deceased Account holder’s estate will be made in accordance with this assumption. Such payment does not release the deceased Account holder nor his/her estate from article 2.2, Joint and Several Liability.

2.2 JOINT AND SEVERAL LIABILITY – If more than 1 person constitutes the Depositor, the persons constituting the Depositor agree that they are jointly and severally liable to Member Savings for all obligations, debts, and liabilities under this Agreement.

2.3 FORMS – The Depositor will use only such forms and Instruments as may be authorized by Member Savings from time to time.

2.4 SERVICE CHARGES AND FEES – The Depositor will pay fees incurred on the Account, including, without limitation, fees imposed by a Third Party. The Depositor will pay the service charges that Member Savings establishes from time to time for the Account including, without limitation, service charges for providing records regarding the Depositor that Member Savings is legally required to provide. The Depositor acknowledges receipt of a schedule of Member Savings charges for the Account in effect at the time of acceptance of this Agreement. Member Savings may from time to time increase or decrease the service charges for the Account and provide notice of such changes by sending a notice to the Depositor’s last known Notice Contact Information, by posting notice at Member Savings premises or on the Member Savings website, by personal delivery, or by any other means Member Savings, acting reasonably, considers appropriate to bring the change to the attention of the Depositor. Current service charges for the Account may be obtained by contacting Member Savings or through the Member Savings website. The Depositor is responsible for determining the then current service charges for the Account they request in advance of requesting those services. By requesting the Account, the Depositor acknowledges their agreement to pay service charges for the Account requested by them then in effect. Member Savings can deduct service charges from the Account (or other accounts of the Depositor with Member Savings) when the service is requested or performed. New or amended service charges and fees will become effective on the earlier of the stated effective date following publication, when the service is requested or performed, or when incurred, and in any event, no later than 30 days after publication by Member Savings.

2.5 VERIFICATION AND ACCEPTANCE OF TRANSACTIONS BY MEMBER SAVINGS – All Transactions are subject to verification and acceptance by Member Savings and, if not accepted, or if accepted but subsequently determined to be in error or otherwise improper or unauthorized, Member Savings may, but is not obliged to, reverse them from the Account. Verification may take place at a date later than the date the Depositor authorized the Transaction, which may affect the Transaction date. Notwithstanding any other provision herein, if at any time tMember Savings, acting reasonably, determines that a credit made to or traced to the Account was made in error or based upon a mistake of fact, or induced through or in any way tainted by fraud or unlawful conduct, Member Savings may place a hold on the credit and/or reverse the credit and any applicable interest.

2.6 NOTING OR PROTESTING – The Depositor:

a) will be liable, without presentation, protest, or notice of dishonour to any parties, for the nonacceptance or nonpayment of any bills, notes, cheques, or other Instruments the Depositor delivered to Member Savings for deposit, discount, collection, or otherwise, and

b) will be liable to Member Savings as if proper notice of dishonour, protest, and presentment had been made or given,

and Member Savings may:

c) charge such items, when dishonoured, to the Account in accordance with article5.3, Returned Items, and d) note or protest any item should the Member Savings consider it advisable to do so, but Member Savings will not be liable for failure to note or protest any such item.

2.7 TRUE INFORMATION – The Depositor agrees to provide true, accurate, current, and complete information about the Depositor, the Account, and any External Account when required by Member Savings and/or this Agreement. Further, the Depositor agrees to notify Member Savings of any changes to such information within a reasonable period of time.


3. Use of Services

3.1 NIGHT DEPOSIT SERVICE – At the Depositor’s request, Member Savings will accept for deposit monies or Instruments acceptable to Member Savings placed in an envelope or deposit bag supplied by Member Savings and placed by the Depositor in the night depository, provided that the monies and Instruments are accompanied by a properly completed deposit slip signed by the Depositor and enclosed in the same envelope or deposit bag. Member Savings will open the night depository on each business day of the branch during regular business hours and will deposit any monies and Instruments acceptable to Member Savings in the manner directed by the Depositor. The Depositor agrees that the authorized Member Savings officers who open the night depository and deposit the monies or Instruments to the credit of the Account are acting as the Depositor’s agent up to the time at which the monies or Instruments are actually entered and recorded as having been deposited to the Account, and the Depositor nominates, constitutes, and appoints any such authorized Member Savings officers to deposit any monies or Instruments placed by the Depositor in the night depository to the credit of the Account as directed by the accompanying deposit slip.

3.2 DIRECT SERVICES AND MEMBER CARD® SERVICES – The Depositor may use Direct Services and/or Member Card® Services to access any permitted Account and to authorize such Transactions as may be permitted by Member Savings from time to time, commencing upon the day these terms and conditions are accepted by the Depositor and the Depositor’s request for Direct Services and/or Member Card® Services is approved by Member Savings. If Member Card® Services is approved, Member Savings will issue a Debit Card to the Depositor and will permit the Depositor to select a PIN. The Depositor cannot use Direct Services or Member Card® Services to authorize Transactions on an Account that otherwise requires more than 1 authorization (i.e., with multiple signature requirements) unless prior authorization is received in writing and with Member Savings’ approval. Member Savings may, from time to time, add to or delete from the types of use permitted and Direct Services and/or Member Card® Services offered. The Depositor will not deposit any coins, non-negotiable items, or anything not acceptable for deposit to the Account into any ATM. The Depositor will pay to Member Savings any damages, costs, or losses suffered by Member Savings as a result of any such deposit. A Debit Card’s issue does not amount to a representation or a warranty that any particular type of service is available or will be available at any time in the future.

3.3 DIRECT SERVICES AND MEMBER CARD® SERVICES ACKNOWLEDGMENT – The Depositor acknowledges and agrees that:

  1. when transfers and bill payments are authorized through Direct Services, funds are deemed irrevocably transferred out of the Account and the Transaction cannot be revoked or countermanded by the Depositor;
  2. even if more than 1 signature is required on cheques and withdrawal slips, any 1 Depositor may conduct Transactions using Direct Services and/or Member Card® Services, including transferring money out of the Account and making bill payments;
  3. anyone with access to the PAC, PIN, and/or PIW may be able to access Direct Services and/or Member Card® Services and may use the PAC, PIN, and/or PIW to transfer money out of an Account, set up bill payment arrangements, make bill payments, and authorize any other Transaction;
  4. Member Savings will not be liable in any way to the Depositor or any other person for processing or accepting on the Account any Transaction that results in the transfer of money out of the Account or in the payment of bills, even if the money is used for the benefit of a person other than the Depositor, or if bills owed by a person other than the Depositor are paid;
  5. the Depositor will be liable for all Transactions conducted using Direct Services and/or Member Card® Services, including Transactions that benefit a person other than the Depositor or that result in the payment of bills owed by a person other than the Depositor; and
  6. a copy of an electronic communication is admissible in legal proceedings and constitutes the same authority as would an original document in writing.

3.4 BILL PAYMENTS – The Depositor acknowledges and agrees that:

  1. bill payments made through Direct Services, an Access Terminal, or at a branch of Member Savings are not processed immediately and that the time period for processing depends upon a number of factors, including, without limitation, the time when the bill payment is initiated and the internal accounting processes of the bill payment recipient;
  2. it is the responsibility of the Depositor to ensure that bill payments are authorized in sufficient time for the payment to be received by the bill payment recipient before its due date;
  3. Member Savings and Central 1 will not be liable for any cost, expense, loss, damage, or inconvenience of any nature or kind whatsoever arising as a result of any error, non-payment, or a delay in the processing of bill payments;
  4. if the Depositor has made or received a bill payment in error, Member Savings may, but is not obliged to, assist the Depositor by initiating or processing a ‘Bill Payment Error Correction Debit’, as defined under the Rules, and if so initiated, the Depositor agrees to indemnify Member Savings for any direct loss, costs or damages incurred, and will pay to Member Savings any reasonable service charges or fees related to the provision of the service; and
  5. if Member Savings, absent gross negligence or wilful misconduct, initiates or processes a Bill Payment Error Correction Debit affecting the accounts or affairs of the Depositor, Member Savings shall be held harmless for any and all loss, costs or damages suffered or incurred by the Depositor, howsoever caused, relating to the bill payment or the Bill Payment Error Correction Debit process.

3.5 AVAILABILITY OF DIRECT SERVICES AND MEMBER CARD® SERVICES – The Depositor acknowledges that the availability of Direct Services and/or Member Card® Services depends on telecommunications systems, computer hardware and software, and other equipment, including equipment belonging to Member Savings, Central 1, and Third Parties, and that there is no guarantee or obligation to provide continuous or uninterrupted service. Member Savings and Central 1 are not liable for any cost, loss, damage, injury, inconvenience, or delay of any nature or kind whatsoever, whether direct, indirect, special, or consequential, that the Depositor may suffer in any way arising from non-continuous or interrupted service or the Member Savings or Central 1 providing or failing to provide Direct Services and/or Member Card® Services, or from the malfunction or failure of telecommunication systems, computer hardware or software, or other equipment, or other technical malfunctions or disturbances for any reason whatsoever, nor are Member Savings or Central 1 liable for any lost, incomplete, illegible, misdirected, intercepted, or stolen messages, or failed, incomplete, garbled, or delayed transmissions, or online failures (collectively, “Interruption Claims”), even if the Depositor has advised Member Savings of such consequences. The Depositor releases and agrees to hold harmless Member Savings and Central 1 from any and all Interruption Claims.

3.6 EDP SERVICES – If Member Savings through Direct Services makes EDP Services available and the Depositor uses the EDP Services:

  1. the Depositor consents to epost™ preparing, using, and disclosing reports relative to the performance and/or operation of the EDP Services, including statistical or performance reports and other analysis, compilation, and information about the EDP Services or the Depositor, and reports that pertain to the Depositor’s involvement in and use of the EDP Services. The Depositor further consents to epost™ disclosing to Central 1 Depositor-specific data that consists of the total number of Billers for which the Depositor has registered, without identifying those Billers apart from Member Savings and its affiliates and without identifying detailed data of the Depositor’s viewing activities;
  2. the Depositor acknowledges that epost™ will not respond directly to the Depositor with respect to any inquiries, requests, questions, complaints, or other issues relating to the EDP Services in any way, other than to direct the Depositor to Member Savings or the Biller; and
  3. the Depositor acknowledges that the consents contained in a) above are requirements of the EDP Services and that if such consents are withdrawn, the Depositor’s participation in the EDP Services may be suspended or terminated and any or all documents may not be presented via the EDP Services.

3.7 TRANSFERS WITH EXTERNAL ACCOUNTS – If Member Savings through Direct Services enables the Depositor to transfer funds between the Account and an External Account, then:

  1. the Depositor agrees to inform Member Savings in writing of the External Account they wish to link to the Account in a form acceptable to Member Savings;
  2. Member Savings reserves the right to refuse to accept the External Account;
  3. the Depositor agrees to provide Member Savings with the financial institution number, branch address or number, and the account number of the External Account the Depositor wishes to link to the Account. Member Savings reserves the right to verify the External Account;
  4. the Depositor and the External Account holder must provide authorization to establish the link between the Account and the External Account;
  5. the Depositor agrees to not link the Account to an account that is not owned by the Depositor;
  6. the Depositor acknowledges and agrees that Member Savings, at its discretion, may limit the type of Transactions that can be conducted between the Account and the External Account; specifically whether Transactions will be in the form of credits to the External Account, debits from the External Account, or both credits to and debits from the External Account;
  7. the Depositor may only link an Account denominated in Canadian dollars to an External Account denominated in Canadian dollars, or an Account denominated in US dollars to an External Account denominated in US dollars, and only if the External Account is with a financial institution domiciled in Canada;
  8. Member Savings reserves the right to limit the number of External Accounts that can be linked to the Account;
  9. Member Savings reserves the right to limit the dollar amount of Transactions to or from the External Account;
  10. Member Savings reserves the right to limit the number of Transactions to or from the External Account;
  11. Member Savings reserves the right to hold funds on the Transaction amount;
  12. the Depositor consents to the disclosure to the financial institution that holds the External Account of any personal information provided to the Member Savings with respect to Transactions to or from the External Account. The Depositor also consents to the disclosure to Member Savings of any personal information provided to the financial institution holding the External Account of any personal information provided to such financial institution with respect to Transactions to or from the External Account;
  13. funds usually arrive in the Depositor’s External Account or Account within 3 to 5 business days from the day the Transaction is authorized. Member Savings cannot guarantee the date of deposit to the Account or External Account. Member Saving and Central 1 will not be liable for any cost, expense, loss, damage, or inconvenience of any nature or kind whatsoever arising as a result of a delay in the processing of Transactions;
  14. all deposits or withdrawals will be reversed if the Transaction cannot be delivered or if it is returned for any reason; and
  15. the Depositor agrees that for security or risk management purposes and at Member Savings’ discretion, a nominal sum may be credited to the External Account once per year. 

3.8 TRANSFERS WITH LINKED ACCOUNTS – If Member Savings through Direct Services enables the Depositor to link multiple Accounts to a single user name to allow the Depositor to access the Accounts from a single user name, it will not constitute merging the Accounts. If the Accounts are linked through Direct Services, then:

  • Member Savings reserves the right to refuse to accept any Account;
  • the Depositor agrees that Member Savings, at its discretion, may limit the type of Transactions that can be authorized between the Accounts, specifically whether Transactions will be in the form of credits to an Account, debits from an Account, or both credits to and debits from an Account;
  • Member Savings reserves the right to limit the number of Accounts that can be linked;
  • Member Savings reserves the right to limit the dollar amount of Transactions made to or from a linked Account;
  • Member Savings reserves the right to limit the number of Transactions made to or from a linked Account;
  • Member Savings reserves the right to apply a hold on the Transaction amount to a linked Account for a period of time to be determined by the Member Saving, during which time the Transaction or portion thereof will not be accessible to the Depositor;
  • the Depositor agrees that Member Savings cannot guarantee the date of a Transaction to and/or from a linked Account. Member Savings and Central 1 will not be held liable for any cost, expense, loss, damage, or inconvenience of any nature arising as a result of a delay in the processing of Transactions; and
  • all Transactions will be reversed if the Transaction cannot be delivered or if it is returned for any reason.

3.9 EMT SERVICES – If Member Savings through Direct Services makes EMT Services available and the Depositor uses the EMT Services, the Depositor acknowledges and agrees that:

  1. the EMT Services are only available in Canadian dollars;
  2. the Account will be debited as soon as the Depositor initiates a Transaction and Member Savings may hold the Transaction amount until the recipient successfully claims the Transaction or the Transaction is cancelled. Member Savings has no obligation to and will not pay interest on the Transaction amount. To the extent permitted at law, the Member Savings is deemed to have a security interest in the Transaction amount from the time the Account is debited until the recipient successfully claims the Transaction or the Transaction is cancelled;
  3. Transactions sent and received through the EMT Services are subject to number and dollar limits that may change from time to time without prior notice to the Depositor;
  4. Member Saving will not be responsible or liable for any losses or damages incurred as a result of funds held and/or limits set by Member Saving, Acxsys Corporation, or a Participating Financial Institution;
  5. an EMT Notice advising the recipient of the Transaction will be generated approximately 30 minutes after the Depositor originates the Transaction;
  6. as the sender, the Depositor will keep the EMT Answer confidential and will not disclose it or share it with anyone but the intended recipient;
  7. the recipient must correctly provide the EMT Answer to claim or decline the Transaction;
  8. Member Saving, the other Participating Financial Institution, and Acxsys Corporation or Acxsys Corporation’s agents are entitled to pay the Transaction amount to anyone who, using the EMT Services, claims to be the recipient and successfully provides the EMT Answer;
  9. Member Savings will not be liable for losses or damages incurred as a result of a person other than the intended recipient guessing or obtaining the EMT Answer;
  10. as the sender, the Depositor will not include the EMT Answer in the Transaction details;
  11. as the recipient, the Depositor will not disclose the EMT Answer except as required to claim or decline the Transaction;
  12. the recipient may claim a Transaction using the online banking services of Member Saving or another Participating Financial Institution or through the Acxsys Corporation payment service;
  13. if the recipient declines a Transaction that the Depositor initiated, the Transaction will be returned to the Depositor;
  14. funds usually arrive in the recipient’s account within 3 to 5 business days from the day the recipient successfully claims the Transaction. Member Savings cannot guarantee the date of deposit;
  15. as the sender, the Transaction will be returned to the Depositor if the recipient does not claim the Transaction within 30 days of the date the Transaction is initiated, if the Transaction cannot be successfully sent to the recipient’s EMT Contact Information as provided by the Depositor, or if the recipient declines the Transaction. The Depositor is responsible for providing the recipient’s correct EMT Contact Information and further agrees that the recipient has consented to the Depositor’s use of the EMT Contact Information for EMT Services purposes, including its provision to Member Saving, the other Participating Financial Institution, and Acxsys Corporation;
  16. if the recipient successfully claims the Transaction using the Acxsys Corporation payment service but provides incorrect account information, Acxsys Corporation or its agent may request correct account information from the recipient or may mail an Instrument to the recipient. Member Saving will not pay interest on the Transaction amount;
  17. Member Savings may cancel a Transaction if it has reason to believe that a mistake has occurred or if it believes that the Transaction is a product of unlawful or fraudulent activity;
  18. the Depositor is responsible for providing valid EMT Contact Information and will immediately update it via Direct Services if there are any changes to said EMT Contact Information;
  19. as the sender, the Depositor may cancel a Transaction up to the time the recipient successfully claims the Transaction. As the recipient, the Depositor acknowledges that a Transaction may be cancelled up to the time the Depositor successfully claims the Transaction;
  20. all disputes will be handled directly between the sender and the recipient;
  21. Member Savings may refuse to provide EMT Services for the Depositor; and
  22. Member Savings and Central 1 will not be liable for any cost, expense, loss, damage, or inconvenience of any nature or kind whatsoever arising as a result of a delay in processing a Transaction or for Transactions claimed by someone other than the intended recipient.

3.10 PERSONAL FINANCIAL MANAGEMENT – If Member Savings, through Direct Services, makes the PFM Service available, the Depositor agrees that the terms and conditions in this article 3.10, Personal Financial Management, govern the Depositor’s use of the PFM Service and are binding upon the Depositor. If there is any conflict between these PFM Service terms and conditions and the terms and conditions in the rest of this Agreement, then these PFM Service terms and conditions will apply in respect of the PFM Service. In addition, if the Depositor subscribes for PFM Services, special terms and conditions will also apply, as more particularly set forth in the PFM Special Terms attached to and forming part of this Agreement. If there is any conflict between the PFM Special Terms and the terms and conditions in the rest of this Agreement or in respect of this article 3.10, Personal Financial Management, then the PFM Special Terms will apply for the PFM Service. Further

  • in connection with the PFM Service, the Depositor agrees to provide true, accurate, current, and complete information about an asset and/or liability when required by Member Savings. Further, the Depositor agrees to notify Member Savings of any changes to such information within a reasonable period of time;
  • the Depositor agrees to inform Member Savings, through Direct Services, of the External Account, asset, or liability they wish to link or add to the PFM Service, including the modification or removal of any linked or added External Account, asset, or liability;
  • Member Savings and the PFM Service Provider each, individually, have the right, in their sole discretion, to refuse to link or add an External Account, asset, or liability to the PFM Service for any reason, including, but not limited to, inability, cost, or inconvenience of linking or adding the External Account to the PFM Service;
  • Member Savings reserves the right to verify the External Account;
  • the Depositor must provide authorization to add an asset or liability to the PFM Service;
  • the Depositor agrees to not link, or add, to the PFM Service an External Account, asset, or liability that is not owned by the Depositor;
  • Member Savings reserves the right to limit the number of External Accounts, assets, and/or liabilities that can be linked or added to the PFM Service;
  • the Depositor agrees that the PFM Service may, from time to time, access the External Account to ensure that the personal financial information on file is current, and to update the personal information on file if it is not, using information retrieved from the External Account. Such access will be at the discretion of the PFM Service provider and will typically occur when the Depositor accesses Direct Services, but may be more or less frequent; and
  • the Depositor acknowledges and agrees that any information provided by the Depositor about an asset or liability that is not under an External Account or the Account, is provided at the sole discretion of the Depositor. Further, the Depositor agrees that it is the Depositor’s sole responsibility to keep such information current.

3.11 REMOTE DEPOSITS – If Member Savings, through Direct Services, makes the Remote Deposit Service available and the Depositor uses the Remote Deposit Service, the Depositor acknowledges and agrees that:

  1. solely for the Remote Deposit Service, Member Savings appoints the Depositor as its agent, to act on behalf of Member Savings in the creation and transmission of an Official Image to Member Savings, and any other related duties that may be required by Member Saving, all in accordance with the Rules and applicable legislation governing Instruments. In this context, transmission to and receipt by Member Saving of the Official Image will have the same effect as if the Instrument was delivered to a branch of Member Saving for negotiation and clearing. The Depositor acknowledges and agrees that this role as agent cannot be further delegated by the Depositor. Further, the Depositor acknowledges and agrees that the Depositor shall be personally responsible and liable for:
    1. compliance with this Agreement,
    2. maintaining adequate security over any Access Terminal used, the location of use of the Access Terminal, and any passwords, so as to prevent use by others or interception of data transmitted,
    3. ensuring that all Official Images created and transmitted are of good quality and fully and accurately capture all material details of the Eligible Bill,
    4. maintaining adequate safeguards and procedures for the preservation of originals of all Eligible Bills transmitted as Official Images, and
    5. verifying that deposits expected to be made to the Account reconcile with dates and amounts applicable to transmissions made using the Remote Deposit Service and for providing immediate notice to Member Savings of any errors, omissions, irregularities, or concerns about suspicions of fraudulent Instruments or compromise of the security applicable to the use of the Remote Deposit Service;
  2. Member Savings may, upon receipt of what reasonably appears to qualify as an Official Image, treat such as an Official Image and, as if it were an original of an Instrument received at a branch of Member Savings, subject to this Agreement and any policies of the Member Savings governing Instruments;
  3. the creation of an Official Image will be done using a method authorized by Member Savings, in its sole discretion, from time to time. Further, the Depositor agrees to take all proper and necessary precautions to prevent any other person from purporting to create or transmit an Official Image to the credit of the Depositor’s Account;
  4. nothing in this Agreement obliges Member Savings to accept for deposit any item whether it is or purports to be an Official Image. The Depositor shall not purport to create or transmit an Official Image of any item that does not qualify as an Eligible Bill or any item that is post-dated, stale-dated, received by the Depositor from anyone other than the drawer of that item, or that is in any way altered. If the Depositor has any suspicions or concerns about the authenticity, validity, negotiability, or chain of title to any item purporting to be an Eligible Bill, then the Depositor shall not seek to use the Remote Deposit Service for negotiation or collection of that item, but will instead bring the original of that item to the counter of the branch of Account, identify the specific concerns to Member Savings, and fully disclose all material facts known by the Depositor relating to that item and fully cooperate with any inquiry or investigation of the concerns;
  5. under the Remote Deposit Service, Eligible Bills are restricted to those Instruments in Canadian dollars or United States dollars, drawn on a financial institution domiciled in Canada or the United States, as and if applicable, in the sole discretion of Member Savings from time to time. The Depositor shall not seek to use the Remote Deposit Service to deposit any Instrument into an Account different than the currency denominated on the Instrument. Canadian dollar Instruments shall only be deposited to a Canadian dollar Account. United States dollar Instruments shall only be deposited to a United States dollar Account;
  6. Official Images received through the Remote Deposit Service are subject to number and dollar limits that may change from time to time without prior notice to the Depositor;
  7. any Transaction made on any day or at any time during which Member Savings is not open for business, may be credited to the Account on the next business day of Member Savings;
  8. once an Official Image of an Eligible Bill has been transmitted to Member Savings through the Remote Deposit Service, no further Official Images of that Eligible Bill will be created or transmitted through the Remote Deposit Service (or any other similar service) unless the Depositor is requested to do so by Member Savings in writing. Further, the Depositor agrees to make no further use of the original of an imaged Eligible Bill, and shall safely retain possession of the original of the Eligible Bill without further negotiation, transfer, or delivery to any other person or holder. In addition to all obligations and responsibilities either set forth in this Agreement or elsewhere, the Depositor agrees to indemnify and hold Member Savings and its service providers and Central 1 and all of their connected parties, including, without limitation, their respective agents, directors, officers, employees, affiliates, and licensees (collectively, the “Indemnified Parties”) harmless from and against any and all liabilities and costs, including, without limitation, reasonable legal fees and expenses incurred by the Indemnified Parties in connection with any claim or demand arising out of or connected to the Depositor’s use of the Remote Deposit Service or duplicate negotiation of items that were at any time presented as Official Images of Eligible Bills. The Depositor must assist and cooperate as fully as reasonably required by the Indemnified Parties in the defence of any such claim or demand. The disclaimers, liability exclusions, liability limitations, and indemnity provisions in this Agreement survive indefinitely after the termination of this Agreement and apply to the extent permitted by law. Without limiting the foregoing, the Depositor will indemnify and save the Indemnified Parties harmless from and against all liability, costs, loss, expenses, and damages, including direct, indirect, and consequential incurred by the Indemnified Parties as a result of any breach of this Agreement, or any claims arising from or relating to misuse of Official Images or items purporting to be Official Images, or negotiation of Eligible Bills where an Official Image has also been transmitted for collection;
  9. on transmission of an Official Image of an Eligible Bill to Member Savings, the Depositor is responsible for immediately marking the face of the Eligible Bill with a blatant notation or mark that prevents renegotiation of the Eligible Bill and indicates that the Eligible Bill has been imaged and transmitted, taking care not to obliterate any material particulars of that Eligible Bill. (For example: This can be done by writing “void” or “paid” or placing a diagonal stroke across the face of the item with a pencil, pen, or brightly colored highlighter.) For a period of 120 days after transmission of the Official Image to Member Savings, or such shorter period as stipulated by Member Savings in writing, the Depositor shall retain and produce to Member Savings on written request the original of all imaged Eligible Bills. If the Depositor receives a written request to retain or produce, the Depositor will comply with the written request, and shall, if requested, produce, by delivering to Member Savings, the original of all specified Eligible Bills within 5 business days of such request. If the Depositor fails to comply with the written request made pursuant to this provision, then Member Savings can place a hold on or reverse any credit made to the Account in relation to those specified Eligible Bills, even if such creates an overdraft on the Account. If no written request is received within that time, then 120 calendar days after an Official Image has been transmitted to Member Savings through the Remote Deposit Service or such shorter period as stipulated by Member Savings in writing, and provided that the Depositor has verified a credit to the Account that reconciles to the Official Image transmitted, the Depositor agrees to immediately proceed with destruction of the original of the Eligible Bill. Destruction methods include shredding, pulping, burning, or any other means that ensures that the original Instrument cannot be reused;
  10. the Depositor is responsible for any and all costs associated with obtaining a replacement Instrument in the event that Member Savings requests that the Depositor re-transmit an Official Image in accordance with h) above, and the original Instrument was destroyed in accordance with i) above or otherwise lost;
  11. in Member Savings’ sole discretion, electronic notices for purposes related to the Remote Deposit Service may be generated and sent to the Depositor at the Notice Contact Information after the Depositor uses the Remote Deposit Service to transmit an Official Image, including to advise the Depositor of the receipt by Member Savings of an Official Image. To receive such electronic notices, the Depositor must provide the Notice Contact Information required by Member Savings;
  12. an electronic notice, if any, sent in connection with the Remote Deposit Service is for information purposes only and is no guarantee that the Official Image will be accepted by Member Savings or that the Account will be credited; and
  13. Member Savings will not be liable for any cost, expense, loss, damage, or inconvenience of any nature or kind whatsoever arising as a result of use of the Remote Deposit Service, including, but not limited to, a delay in processing a Transaction or Member Savings requiring the Depositor to obtain another Instrument.

3.12 ONLINE PAYMENT – If Member Savings, through Direct Services, makes the Online Payment Service available and the Depositor uses the Online Payment Service, the Depositor acknowledges and agrees that:

  • the Online Payment Service is only available in Canadian dollars from Participating Merchants;
  • Transactions for the Online Payment Service must be initiated by the Depositor through the appropriate online payment option available on the website of a Participating Merchant;
  • as soon as the Depositor authorizes a Transaction through the Online Payment Service, and provided that there are available funds or credit, the amount of the Transaction will be withdrawn from the Account or a hold will be placed in the amount of the Transaction. Member Savings will hold the Transaction amount until the Participating Merchant successfully claims the Transaction or 30 minutes have elapsed, whichever comes first. Member Savings has no obligation to and will not pay interest on the Transaction amount. To the extent permitted at law, Member Savings is deemed to have a security interest in the Transaction amount from the time the Account is held until the Participating Merchant successfully claims the Transaction or the hold is removed;
  • Transactions sent and received through the Online Payment Service are subject to number and dollar limits that may change from time to time without prior notice to the Depositor;
  • Member Savings will not be responsible or liable for any losses or damages incurred as a result of funds held and/or limits set by Member Savings, Acxsys Corporation, a Participating Merchant, or a Participating Financial Institution;
  • Member Savings, the Participating Financial Institution, and Central 1 are entitled to pay the Transaction amount to anyone who claims to be the Participating Merchant and provides the payment authorization details within 30 minutes of the Transaction being authorized by the Depositor;
  • Member Savings will not be liable for losses or damages incurred as a result of a person other than the intended Participating Merchant receiving the Transaction amount;
  • if the Participating Merchant cancels, declines, or fails to claim a Transaction that the Depositor authorized, the Transaction amount will be reinstated after 30 minutes have elapsed since the Transaction was authorized. However, Member Savings cannot guarantee the date or time that the hold on the Transaction amount will be removed;
  • Member Savings, Central 1, or Acxsys Corporation may cancel a Transaction once it is authorized, but before payment authorization details are sent to the Participating Merchant, if there is reason to believe that a mistake has occurred or that the Transaction is a product of unlawful or fraudulent activity;
  • once payment authorization details have been sent to the Participating Merchant, a Transaction cannot be cancelled. Payment authorization details are sent immediately after a Transaction is authorized by the Depositor;
  • all disputes, including requests for refunds, will be handled directly between the Depositor and the Participating Merchant without the participation of Member Savings or any other party. A refund, if any, may be received through Direct Services and Central 1 for credit to the Account, or through such other method the Participating Merchant deems appropriate;
  • Member Savings may refuse, in its sole discretion, to provide the Online Payment Service for the Depositor;
  • in Member Savings’ sole discretion, electronic Notifications for purposes related to the Online Payment Service may be generated and sent to the Depositor at the Notice Contact Information after the Depositor authorizes a Transaction, including to advise the Depositor that the Account has been debited. To receive an electronic Notification, the Depositor must provide the Notice Contact Information required by Member Savings;
  • an electronic Notification, if any, sent in connection with the Online Payment Service is for information purposes only and is no guarantee that the Participating Merchant will successfully claim the Transaction or that the Depositor has successfully purchased the product or service from the Participating Merchant; and
  • Member Savings will not be liable for any cost, expense, loss, damage, or inconvenience of any nature or kind whatsoever arising as a result of using the Online Payment Services, including, but not limited to, a delay in processing a Transaction or a Participating Merchant failing to claim a Transaction.

3.13 FOREIGN CURRENCY TRANSACTIONS – If the Depositor provides instructions to Member Savings on an Account that is denominated in a currency other than the currency of the Account, a conversion of currency may be required. In all such Transactions and at any time a conversion of currency is made, Member Savings may act as principal with the Depositor in converting the currency at rates established or determined by Member Saving, affiliated parties, or parties with whom Member Savings contracts. Member Saving, its affiliates, and contractors may earn revenue and commissions, in addition to applicable service charges, based on the difference between the applicable bid and ask rates for the currency and the rate at which the rate is offset in the market.

3.14 NO OBLIGATION – Nothing in this Agreement will oblige Member Savings to:

  • honour any Instrument drawn by the Depositor on Member Savings,
  • accept any monies for investment in shares or for deposit,
  • redeem shares,
  • transfer money, or
  • lend money to the Depositor.

4. Depositor Instructions

4.1 INSTRUMENTS – Notwithstanding article 2.5, Verification and Acceptance of Transactions by Member Savings, the Depositor acknowledges and agrees that Member Savings will not be obliged to examine or assure itself of the regularity or validity of any endorsement or signature appearing on any Instrument. The Depositor releases Member Saving from all claims by the Depositor or others concerning the regularity or validity of any endorsement or signature.

The Depositor further acknowledges and agrees that if more than 1 endorsement or signature is required on an Instrument, that such an arrangement is solely between and amongst the persons constituting the Depositor, whether Member Savings has notice of such an arrangement or not. The Depositor releases and agrees to indemnify and hold harmless Member Savings from all claims by the Depositor or others concerning the adequacy or authority of endorsements or signatures required in any arrangement made amongst the persons constituting the Depositor.

The Depositor authorizes Member Savings, without enquiry, to honour and pay Instruments drawn on the Account, regardless of whether such Instruments are:

  • drawn to the order of the Depositor on behalf of the Depositor who signed them,
  • payable to cash or bearer,
  • payable to the order and negotiated by or on behalf of the Depositor,
  • encashed or tendered to pay the obligations of the Depositor, or
  • deposited to the credit of the Depositor.

4.2 COUNTERMANDS – Any countermand of payment (commonly called a “stop payment”) of an Instrument drawn on the Account must be in writing and signed by the Depositor who signed the Instrument that is the subject of the countermand, or by some other person(s) duly authorized by the Depositor. On receiving a countermand of payment of an Instrument drawn on the Account, Member Savings will:

  1. use reasonable diligence to comply with the countermand, but
  2. not be liable to the Depositor or any other person by reason of complying with, or failing to comply with, the countermand, whether Member Savings is negligent, wilfully negligent, or otherwise.

The Depositor hereby agrees to indemnify and save Member Savings harmless for all liability, costs, damages, and expenses incurred by Member Savings by reason of it complying with, or failing to comply with, a countermand of payment. This indemnity will enure to the benefit of Member Savings and will be binding upon the Depositor and their heirs, executors, successors, and assigns.

4.3 REMOTE INSTRUCTIONS – The Depositor may provide Remote Instructions to any branch of Member Savings as permitted by Member Savings, online through the Direct Services web portal, or through Member Savings’ telephone banking service, if any. The Remote Instructions may concern the Account maintained at that branch, or concern other Transactions and arrangements conducted at or with that branch.

Member Savings may, but will not be obliged to, act on Remote Instructions received in the name of the Depositor along with any requisite PAC and/or PIW, if any, to the same extent as if the Remote Instructions were written instructions delivered to Member Savings by mail and signed by the Depositor authorized to operate the Account. Any such Remote Instructions are deemed genuine.

Member Savings may, in its sole discretion, acting reasonably, delay acting on or refuse to act on any Remote Instruction.

Remote Instructions are deemed received by Member Savings only when actually received and brought to the attention of an authorized officer of Member Savings capable of acting upon and implementing the Remote Instruction.

Remote Instructions can be transmitted to Member Savings at the telephone or fax number or email address provided by Member Savings, or at such other telephone or fax number or email address as Member Savings may advise the Depositor by notice in writing, or online through the Direct Services web portal. Any of the persons that constitute the Depositor may act alone and provide Remote Instructions to the Member Savings, even if 2 or more signatures are otherwise required to operate the Account. Member Savings, acting reasonably, is entitled to assume that any person identifying himself or herself as the Depositor is in fact the Depositor, and can rely upon such, and Member Saving may act on the Remote Instructions provided by any such person. All Remote Instructions given to Member Saving in the name of the Depositor will bind the Depositor.

4.4 ACCESS TERMINAL TRANSACTIONS – The Depositor acknowledges and agrees that:

  • using the PAC, PIN, and/or PIW to authorize a Transaction constitutes authorization of that Transaction in the same manner as if authorization was given by the Depositor in person or as otherwise contemplated or permitted by this Agreement;
  • the Depositor will be bound by each such Transaction; and
  • once a PAC, PIN, and/or PIW has been used to authorize a Transaction, the Transaction may not be revoked or countermanded.

This Agreement and the fact that the Depositor has use of a Debit Card does not give the Depositor any credit privileges or any entitlement to overdraw the Account, except as provided by separate agreement with Member Savings.

The Depositor irrevocably authorizes and directs Member Savings to debit or credit, as the case may be, the amount of any Transaction to the Account, together with any service charges or fees, authorized using the PAC, PIN, and/or PIW, in person by the Depositor, or as otherwise contemplated or permitted by this Agreement, in accordance with the normal practices of Member Savings, which may be amended from time to time without notice.

4.5 LOST OR DESTROYED INSTRUMENT – If an Instrument drawn on the Account is lost or destroyed while in the possession of another financial institution or its agents, Member Savings may, for all purposes, treat a copy of the Instrument, certified as being a true copy by the other financial institution, as though it were the original Instrument.

4.6 LOST OR STOLEN DEBIT CARD OR COMPROMISED PIN – If the Depositor suspects or becomes aware that the Debit Card is lost or stolen, or that the PIN has been made accessible to another person, then the Depositor will notify Member Savings or its agent immediately, in person or by telephone. Notification will only be considered given if the Depositor speaks directly to an authorized Member Savings officer or agent. Upon receipt of such notice, the Depositor’s liability for further unauthorized use of the Debit Card will terminate. If the Depositor notified Member Savings promptly and cooperated in any investigation, once Member Savings is satisfied that the Depositor is the victim of fraud, theft, or coercion by trickery, force, or intimidation, the Depositor will be entitled to recover from Member Savings any direct losses from the Account through the use of the Debit Card in such fraud, theft, or coercion incurred after notice is given to Member Savings.


5. Collections

5.1 DEPOSITS – Member Savings may:

  • collect or present for acceptance or payment, through such banks or other agents as Member Savings may deem best, all Instruments delivered by the Depositor for deposit, discount, collection, or otherwise;
  • accept in payment of, or remittance for, such Instruments, cash or bank drafts, cheques, settlement cards, clearing house slips, or any other evidence of payment from the banks or other agents; and
  • place a hold on the proceeds of an Instrument presented by the Depositor until the Member Savings accepts payment of, or remittance for, such Instrument.

Any deposit made on any day during which Member Savings is not open for business, or at any time during which Member Savings is not open for business, may be credited to the Account on the next business day of Member Savings.

The banks or other agents described in a) and b) above will be deemed the Depositor’s agent and not Member Savings’ agent.

The Member Savings will not be liable for:

  • any loss resulting from the acceptance of such evidence as a payment in lieu of cash,
  • the failure of any bank or other financial institution or any agent to remit the same,
  • the nonpayment of any cheque, bank draft, settlement card, clearing house slip, or any other evidence of payment accepted in payment or as a remittance from any other bank or agent, or
  • the default, neglect, or mistakes of any such banks or agents.

Member Savings will be responsible only for the monies actually irrevocably received by Member Savings from such banks or agents and free of any Third Party claims.

5.2 HOLD ON ACCOUNTS OR TRANSACTIONS – Member Savings may place a hold on the Account if:

  1. Member Savings becomes aware of suspicious or possible fraudulent or unauthorized Account activity that may cause a loss to the Depositor, Member Savings, Central 1, or an identifiable Third Party;
  2. an issue arises as to who the proper signing authorities are on the Account; or
  3. a claim is made by a Third Party to the funds in the Account which, in Member Savings’ sole discretion, is potentially legitimate.

The Depositor authorizes Member Savings to make such inquiries and do such things, at the Depositor’s expense, as Member Savings deems necessary to resolve any of the issues noted above, including applying, at the Depositor’s expense, to a court of competent jurisdiction (a “Court”) to pay funds into Court and/or seek directions from a Court. The Depositor agrees to indemnify Member Savings for any expense or cost incurred by Member Savings arising from the need to place a hold on the Account or Transactions, including but not limited to expenses incurred relating to an application to a Court. If the Depositor is requested and fails to do so, Member Savings may, in its sole discretion, close or place a hold on the Account, free of any responsibility or liability for unprocessed Transactions during such time. Any credit to the Account for any non-cash Instrument is provisional and subject to a hold or reversal unless Member Savings has received actual irrevocable payment, free of any Third Party claims.

5.3 RETURNED ITEMS – Member Savings is authorized to debit the Account with the amount of any Instrument that:

  • is not paid on presentation,
  • Member Savings has paid and is then called upon to refund,
  • may be dishonoured by nonacceptance or nonpayment,
  • is drawn on the account of a party that is bankrupt or insolvent,
  • the proceeds of which, through no fault of Member Savings, have been lost, stolen, or destroyed,
  • the proceeds of which, for any reason, Member Savings is unable to collect or withdraw,
  • has been cashed, negotiated, or credited to the Account but that has not been found good, or
  • is found to be forged, fraudulent, counterfeit, or unauthorized, regardless of whether or not the Instrument has cleared.

The Depositor further acknowledges and agrees to indemnify and save Member Savings harmless for all liability, costs, damages, and expenses incurred by Member Savings in connection with the foregoing, and authorizes Member Savings to debit the Account in respect of any such liability, costs, damages, and/or expenses. This indemnity will enure to the benefit of Member Savings and will be binding upon the Depositor and their heirs, executors, successors, and assigns.

5.4 OVERDRAFTS – If:

  • Member Savings honours an Instrument drawn by the Depositor on an Account and insufficient funds stand to the credit of that Account to pay the Instrument in full; or
  • an Instrument delivered by the Depositor to Member Savings for deposit, discount, collection, or otherwise is returned to Member Savings dishonoured, and insufficient funds stand to the credit of the Account to permit Member Savings to debit the full amount of the dishonoured Instrument; or
  • Member Savings charges a fee, service charge, or other debit that Member Savings is authorized to charge to the Account, and if the funds standing to the credit of that Account are less than the amount charged to the Account; 

then such event may, at the discretion of Member Savings, constitute:

  • an application to redeem or transfer Member Savings shares owned by the Depositor or to withdraw or transfer monies on deposit from an Account in the Depositor’s name, to the extent that the funds standing to the credit of the particular Account are insufficient to pay the Instrument in full, or to permit Member Savings to charge the returned item or the fee, service charge, or debit to that Account; and
  • an application for a loan to the extent that the shares or monies standing to the credit of the Account in the Depositor’s name are insufficient to permit the payment or charging described in d) above.

If Member Savings grants a loan undere) above, the loan will be immediately due and payable forthwith without demand and the Depositor will pay interest on the balance of the loan at Member Savings’ Overdraft Rate in effect from time to time.

The foregoing provisions do not give the Depositor any right to overdraw an Account or to authorize or permit anything, including a PAD or a Transaction authorized through a Debit Card, that would result in a negative balance in the Account. The Depositor agrees to indemnifyMember Savings under article 7.3, Indemnity, d).


6. Account Security and Risk

6.1 DEPOSITOR RIGHTS FOR INNOCENT BREACH – Subject to the provisions of this Agreement:

  • if the Depositor did not reveal the PAC, PIN, and/or PIW to any other person, other than authorized Member Savings agents or officers when required by Member Savings, or write it down or otherwise record it, and changed the PAC, PIN, and/or PIW when required by this Agreement, the Depositor will not be liable for any unauthorized use that occurs after Member Savings has received written notice from the Depositor that the PAC, PIN, and/or PIW may have become known to someone other than the Depositor. Member Savings will not be considered to have received written notice until Member Savings gives the Depositor written acknowledgement of receipt of such notice; and
  • Member Savings will not otherwise be liable for any damages or other liabilities that the Depositor may incur by reason of Member Savings acting, or failing to act, on Remote Instructions given in the name of the Depositor whether or not the Depositor actually gave the Remote Instructions. Member Savings will not be liable for any damages or other liabilities that the Depositor may incur by reason of Member Savings acting, or failing to act, on no statement requests made by the Depositor whether or not the Depositor actually gave the no statement request by Remote Instructions.

6.2 FRAUD PREVENTION AND DETECTION – The Depositor agrees to maintain appropriate security controls and procedures to prevent and detect thefts of Instruments, or losses due to fraud or forgery involving Instruments, or fraudulent or unauthorized Transactions.

The Depositor further agrees to diligently supervise and monitor the conduct and work of all agents having any role in the preparation of the Depositor’s Instruments, the Depositor’s reconciliation of the statement of account for the Account, or other banking functions.

6.3 PROCEDURES FOR ADDRESSING UNAUTHORIZED TRANSACTIONS AND OTHER TRANSACTION PROBLEMS – In the event of a problem with a Transaction or an unauthorized Transaction, the Depositor will report the issue immediately to Member Savings. Member Savings will investigate and respond to the issue on a timely basis. Member Savings will not unreasonably restrict the Depositor from the use of the Account subject to dispute, as long as it is reasonably evident that the Depositor did not cause or contribute to the problem or unauthorized Transaction, has fully cooperated with the investigation, and has complied with this Agreement. Member Savings will respond to reports of a problem or unauthorized Transaction within 10 business days and will, within a reasonable period of time thereafter, indicate what reimbursement, if any, will be made for any loss incurred by the Depositor. Reimbursement will be made for losses from a problem or unauthorized Transaction in this time frame provided that the Depositor has complied with this Agreement and on the balance of probabilities it is shown that the Depositor took all reasonable and required steps to:

  • protect the confidentiality of the PAC, PIN, and/or PIW as required by this Agreement;
  • use security safeguards to protect against and detect loss, theft, and unauthorized access as required by this Agreement; and
  • act immediately, upon receiving a Notification of, or becoming aware of, an unauthorized Transaction, to mitigate against further loss and report the issue to Member Savings.

6.4 DEBIT CARD CODE OF PRACTICE – This Agreement is drafted with due regard to the Canadian Code of Practice for Consumer Debit Card Services, a copy of which is available from Member Savings on request.

If the Depositor is not satisfied with Member Savings’ response, Member Savings will provide the Depositor, upon request, with a written account of its investigation and the reason for its findings. If the Depositor is not satisfied, the issue will be referred for mediation to either a Financial Institution system dispute resolution service, or if no such service is available, to an external mediator if agreed between the Depositor and Member Savings.

Neither Member Savings nor the Depositor will have the right to start court action until 30 days have passed since the problem was first raised with Member Savings. Any dispute related to goods or services supplied in a Point-of-Sale Transaction is strictly between the Depositor and the Merchant, and the Depositor will raise no defence or claim against Member Savings.

6.5 ACCESS TERMINAL SECURITY – If Direct Services are made available through the Internet or a telephone service provider, the Depositor acknowledges that, although Member Savings uses security safeguards to protect against loss, theft, and unauthorized access, because of the nature of data transmission, security is not guaranteed and information is transmitted at the risk of the Depositor. The Depositor acknowledges and shall ensure that any private Access Terminal used to access Direct Services is auto-locked by a password to prevent unauthorized use of the Access Terminal, has a current anti-Contaminant program, and a firewall, and that it is his or her personal responsibility to reduce the risk of Contaminants or online attacks and to comply with this provision. The Depositor further acknowledges that to reduce the risk of unauthorized access to the Account through the Access Terminal, the Depositor will sign out of Direct Services and, where applicable, close the browser when finished using it. The Depositor further acknowledges that using public or shared computers and Access Terminals, or using Access Terminals in a public place or through an open WiFi or shared Bluetooth portal, to access Direct Services increases the risk of unauthorized access to the Account, and will take all reasonable precautions to avoid such use or inadvertent disclosure of the PAC, PIN, and/or PIW.

6.6 PAC, PIN, AND PIW CONFIDENTIALITY – Member Savings can assign and/ or require the Depositor to select and use a PAC, PIN, and/or PIW in connection with this Agreement. The Depositor agrees to keep the PAC, PIN, and PIW confidential and will only reveal them to authorized Member Savings agents or officers when required by Member Savings. The Depositor agrees not to record the PAC, PIN, or PIW in any format or medium. The Depositor can change the PAC, PIN, or PIW at any time. The Depositor agrees to change the PAC, PIN, or PIW if and when required by Member Savings. The Depositor acknowledges that the PAC, PIN, and/or PIW must be changed if there is a change in the persons authorized to provide Remote Instructions on the Account.

The Depositor is responsible for all use of the PAC, PIN, and/or PIW and for all Transactions on the Account.

The Depositor acknowledges that Member Savings may, from time to time, implement additional security measures, and the Depositor will comply with all instructions and procedures issued by Member Savings in respect of such security measures. The Depositor is aware of the risks of unsolicited email, telephone calls, and text message transmissions from persons purporting to be representatives of Member Savings. The Depositor agrees not to respond to such unsolicited communications and will only initiate communications with Member Savings either through the Member Savings’ Internet banking website or through the Member Savings’ published contact information as shown on the Member Savings’ website.

If the Depositor discloses the PAC to a Third Party, and if Member Savings becomes aware of such disclosure, Member Savings may, in its sole discretion, waive the confidentiality requirements described in this article 6.6, PAC, PIN, and PIW Confidentiality, but only if such disclosure is for a reputable personal financial management service similar to that described in article 3.10, Personal Financial Management. Notwithstanding any such waiver, the Depositor acknowledges and agrees that the Depositor remains responsible for all use of the PAC by the Third Party.

6.7 EXCLUSION OF MEMBER SAVINGS RESPONSIBILITY – Member Savings is not responsible for any loss or damage suffered or incurred by the Depositor except to the extent caused by the gross negligence or intentional or wilful misconduct of Member Savings, and in any such case Member Savings will not be liable for any indirect, special, consequential, or exemplary damages (including, but not limited to, loss of profits) regardless of the cause of action and even if Member Savings has been advised of the possibility of such damages. In no event will Member Savings be liable for any cost, loss, or damage (whether direct, indirect, special, or consequential) suffered by the Depositor that is caused by:

  • the actions of, or any failure to act by, the Depositor, or any Third Party (and no Third Party will be considered to be acting as an agent for Member Savings unless expressly authorized to do so);
  • the inaccuracies in, or inadequacies of, any information provided by the Depositor to Member Savings, including, but not limited to, any failed, duplicative, or erroneous transmission of Remote Instructions;
  • the failure by Member Savings to perform or fulfill any of its obligations to the Depositor, due to any cause beyond Member Savings’ control; or
  • forged, unauthorized, or fraudulent use of services, or forged, unauthorized, or fraudulent instructions or Instruments, or material alteration to an instruction, including Remote Instructions.

6.8 RISKS AND DUTIES – Except for loss caused exclusively by Member Savings' gross negligence or intentional or wilful misconduct, and subject to the limitations of liability in this Agreement, the Depositor assumes all risk of loss due to the use of the Account, including, without limitation, the risk of Third Party fraud. The Depositor further agrees that they will notify Member Savings immediately:

  1. of any suspected or actual misuse or unauthorized use of the PAC, PIN, and/or PIW, or
  2. if the PAC, PIN, and/or PIW becomes known to anyone other than the Depositor, and
  3. if the Depositor receives Notification of any Transaction affecting the Account that alerts the Depositor of Account activity that was not authorized by them.

The Depositor will change the PAC, PIN, and/or PIW if either of the notification requirements above in a) or b) arises.

The notification requirement above in b) does not apply if the Depositor has disclosed the PAC to a Third Party for a personal financial management service similar to that described in article 3.10, Personal Financial Management.

The Depositor acknowledges that the Depositor is responsible for all use made of the PAC, PIN, and/or PIW and that Member Savings is not liable for the Depositor’s failure to comply with any part of this Agreement. The Depositor is liable for all authorized and unauthorized use, including all Transactions. The Depositor is also liable for all fraudulent or worthless deposits made into the Account. Without limiting the generality of the foregoing, the Depositor expressly acknowledges and agrees that they shall be bound by and liable for any use of the PAC, PIN, and/or PIW by a member of the Depositor’s household.

Member Savings will not be liable to the Depositor for any action or failure to act of a Merchant or refusal by a Merchant to honour the Debit Card, whether or not such failure or refusal is the result of any error or malfunction of a device used to authorize the use of the Debit Card for a Point-of-Sale Transaction.

Except for direct losses, subject to the restrictions in this Agreement, resulting from circumstances beyond the Depositor’s control such as technical problems and unauthorized use of the Debit Card and PIN, Member Savings will not be liable for any loss, damage, or injury arising from the use of ATMs or Point-of-Sale terminals or from any mechanical or operational failure of any such devices, and the Depositor releases Member Savings from liability for any such loss, damage, or injury. In the event of alteration of the Account balance due to technical problems, card issuer errors, and system malfunctions, the Depositor will be liable only to the extent of any benefit they have received, and will be entitled to recover from Member Savings any direct losses the Depositor may have suffered.

The Depositor will not use the Debit Card and PIN for any unlawful purpose, including the purchase of goods and services prohibited by local law applicable in the Depositor’s jurisdiction.

The Depositor is liable for all transfers to linked accounts. The Depositor bears all risk for all such Transactions.

Where the Depositor knows of facts that give rise or ought to give rise to suspicion that any Transactions, instructions in respect of the Account, or Instruments deposited to the Account are fraudulent, unauthorized, counterfeit, or induced through or in any way tainted by fraud or unlawful conduct, or otherwise likely to be returned to Member Savings or found invalid for any reason, the Depositor has a duty to make reasonable inquiries of proper parties into such Transactions, instructions, or Instruments, as the case may be, to determine whether they are valid authorized Transactions, instructions, or Instruments, as the case may be, before negotiating or, alternatively, accessing any funds derived from such Transactions, instructions, or Instruments, and to disclose to Member Savings, the Depositor’s suspicion and the facts upon which the Depositor’s suspicion is based (“Suspicious Circumstances”).

Member Savings may, in its sole discretion, investigate any Suspicious Circumstances disclosed by the Depositor, but Member Savings does not owe the Depositor any obligation to undertake its own investigation of Suspicious Circumstances. Member Savings may place a hold on all or some of the Accounts pending investigation of any improper use of any Account. Any hold imposed by Member Savings pursuant to any of the terms of this Agreement, or investigation undertaken by Member Savings, is imposed or undertaken by Member Savings at the Member Savings’ sole discretion and for Member Savings’ sole benefit.

Release of a hold by Member Savings is not a confirmation that a Transaction, instruction, or Instrument is in fact good and may not be relied upon as such by the Depositor. If, to the satisfaction of Member Savings, any improper use is established, Member Savings can withdraw or suspend operation of the Account without notice.

Any monies or Instruments placed in an envelope or deposit bag and placed by the Depositor in the night depository will be at the Depositor’s risk until the monies or Instruments are actually entered or recorded as a deposit to the credit of the Account. Member Savings is not responsible for or under any obligation to account for any lost or destroyed monies or Instruments which the Depositor may place in the night depository, even if the loss or destruction is the result of Member Savings’ negligence or that of the authorized Member Savings officers.

6.9 MEMBER SAVINGS RECORDS – Member Savings’ records of all Transactions will be deemed to be correct and will be conclusive and binding on the Depositor. All Transactions will appear on the regular statement of account for the Account.

If the Depositor believes or suspects that the records of Member Savings contain an error or omission, or reflect unauthorized Account activity, the Depositor must give immediate written notice to Member Savings, and in any event, must do so within the time provided in this Agreement.

A copy of any fax or email message or other Remote Instructions or Member Savings notes of any Remote Instructions given by telephone may be entered into evidence in any court proceedings as if it were an original document signed by the Depositor. The Depositor will not object to the admission of Member Savings or Central 1’s records as evidence in any legal proceeding on the grounds that such records are not originals, are not in writing, are hearsay, or are documents containing information extracted from a computer, and all such records will be conclusive evidence of the Remote Instructions in the absence of documentary recorded evidence to the contrary.

In the absence of evidence to the contrary, the records of Member Savings are conclusive for all purposes, including litigation, in respect of any other matter or thing relating to the state of the Accounts between the Depositor and Member Savings in respect of any Transaction.

6.10 LIABILITY FOR ERRORS AND OMISSIONS – If Member Savings makes an error or omission in recording or processing any Transaction, Member Savings is only liable for the amount of the error or omission if the Depositor has not caused or contributed to the error or omission in any way, has complied with this Agreement, has given written notice toMember Savings within the time provided in this Agreement, and to the extent the liability is not otherwise excluded by this Agreement.

If the Depositor has given such notice, Member Savings’ maximum liability is limited to the amount of the error or omission. In no event will Member Savings be liable for any delay, inconvenience, cost, loss, or damage (whether direct, special, indirect, exemplary, or consequential) whatsoever caused by, or arising from, any such error or omission.


7. Third Parties

7.1 LINKS – If Direct Services are made available through the Internet, Member Savings’ website may provide links to other websites, including those of Third Parties who may also provide services to the Depositor. The Depositor acknowledges that all those other websites and Third Party services are independent from Member Savings' and may be subject to separate agreements that govern their use. Member Savings and Central 1 have no liability for those other websites or their contents or the use of Third Party services. Links are provided for convenience only, and the Depositor assumes all risk resulting from accessing or using such other websites or Third Party services.

7.2 SERVICES – Member Savings and Central 1 may, from time to time, make services provided by Third Parties available through Direct Services or the Member Savings’ website. The Depositor acknowledges and agrees that:

  • Member Savings and Central 1 make the services of Third Parties available through Direct Services or the Member Savings’ website for the convenience of Depositors. The services are provided by the Third Party and not Member Savings or Central 1. The Depositor’s relationship with the Third Party shall be a separate relationship, independent of the relationship between the Depositor and Member Savings and Central 1, and such a relationship is outside the control of Member Savings and Central 1;
  • Member Savings and Central 1 make no representation or warranty to the Depositor with respect to any services provided by a Third Party even though those services may be accessed by the Depositor through Direct Services or the Member Savings’ website;
  • the Depositor assumes all risks associated with accessing or using the services of Third Parties;
  • Member Savings and Central 1 have no responsibility or liability to the Depositor in respect of services provided by a Third Party;
  • any dispute that relates to services provided by a Third Party is strictly between the Depositor and the Third Party, and the Depositor will raise no defence or claim against Member Savings and/or Central 1; and
  • the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and Regulations may apply to the services provided by Third Parties and that the Third Parties may, from time to time, adopt policies and procedures to address the reporting, record-keeping, client identification, and ongoing monitoring requirements of that legislation.

7.3 INDEMNITY – The Depositor agrees to indemnify and hold Member Savings and its service providers and Central 1 and all of their connected parties, including, without limitation, their respective agents, directors, officers, employees, affiliates, and licensees (collectively, the “Indemnified Parties”) harmless from and against any and all liabilities and costs, including, without limitation, reasonable legal fees and expenses incurred by the Indemnified Parties in connection with any claim or demand arising out of or connected to the Depositor’s use of the Account. Depositors must assist and cooperate as fully as reasonably required by the Indemnified Parties in the defense of any such claim or demand. The disclaimers, liability exclusions, liability limitations, and indemnity provisions in this Agreement survive indefinitely after the termination of this Agreement and apply to the extent permitted by law. Without limiting the foregoing, the Depositor will indemnify and save the Indemnified Parties harmless from and against all liability, costs, loss, expenses, and damages, including direct, indirect, and consequential incurred by the Indemnified Parties as a result of:

  • any of the Indemnified Parties making the Account available to the Depositor;
  • any of the Indemnified Parties acting upon, or refusing to act upon, Remote Instructions;
  • any of the Indemnified Parties acting upon, or refusing to act upon, no statement requests made by the Depositor;
  • any Transaction that results in a negative balance in the Account; or e) the consequences of any Transaction authorized by the Depositor.

This indemnity will enure to the benefit of the Indemnified Parties and will be binding upon the Depositor and the Depositor’s heirs, executors, successors, and assigns and shall survive the termination of this Agreement for any act or omission prior to termination as gives rise to an indemnified claim, even if notice is received after termination.


8. Account Records

8.1 PAPER STATEMENTS – Unless the Depositor requests Member Savings to hold the Depositor’s statement of account for the Account for pick up by the Depositor, or appoints in writing an agent to pick up the statement of account for the Account, or consents to the statement of account for the Account being made available electronically, or requests no statement of account for the Account to be sent by Member Savings, Member Savings will mail such statement of account for the Account to the Depositor at the address the Depositor last gave in writing. It is the Depositor’s responsibility to notify Member Savings immediately of any change in the Depositor’s address.

8.2 NO PAPER STATEMENT ACKNOWLEDGEMENT – If, at the request of the Depositor, Member Savings agrees to cease printing and mailing statements of account for the Account to the Depositor, the Depositor acknowledges and agrees that the Depositor will be responsible to obtain (whether from Member Savings or using Direct Services) and review, after the end of each calendar month, a statement of account for the Account.

8.3 COMPLIANCE WITH NOTIFICATION DATE – The Depositor will be responsible to obtain (whether from Member Savings or using Direct Services) and review, after the end of each calendar month, a statement of the activity in the Account, and will, by the end of the following calendar month (the “Notification Date”), notify Member Savings of any errors, irregularities, omissions, or unauthorized Transactions of any type in that account record or in any Instruments or other items, or of any forgeries, fraudulent, or unauthorized Transactions of any type, and any debits wrongly made to the Account.

Notwithstanding any other provision of this Agreement, after the Notification Date (except as to any errors, irregularities, omissions, or unauthorized Transactions of any type of which the Depositor has notified Member Savings in writing on or before the Notification Date), the Depositor agrees that:

  • the amount of the balances shown on the last day of the calendar month is correct and binding on the Depositor subject to the right of Member Savings to make reversals in accordance with this Agreement;
  • all amounts charged to the Account are valid;
  • the Depositor is not entitled to be credited with any amount not shown on the statement of account for the Account for that calendar month;
  • the Depositor has verified the validity of any Instruments and instructions; and e) the use of any service shown is correct.

8.4 DEPOSITOR ACKNOWLEDGEMENT – The Depositor acknowledges that:

  • notwithstanding that an Instrument may be provisionally posted to the Account, it is not considered processed until it has been honoured and irrevocably collected by Member Savings and the time for return by any process of law has expired. The credit represented by an Instrument that is not honoured and collected, or is charged back or tainted by fraud, may be reversed from the Account notwithstanding any provisional posting. The statement of account for the Account will be modified accordingly; and
  • notwithstanding that a deposit or other credit may be provisionally posted to the Account, it is not considered processed until it has been verified and accepted by Member Savings. A deposit or other credit that is not verified and accepted may be reversed from the Account notwithstanding any provisional posting. The statement of account for the Account will be modified accordingly.

8.5 PAD REIMBURSEMENT – Despite article 8.3, Compliance with Notification Date, if the Depositor has authorized PADs to be issued against any of the Accounts, the Depositor acknowledges that the Rules provide that, under specified conditions, claims for reimbursement of PADs may be made and:

  1. where the purpose of the PAD was for payment of consumer goods and services, the time period for making such a claim is 90 calendar days from the date of debiting; and
  2. where the purpose of the PAD was for payment of goods and services related to commercial activities of the Depositor, the time period for making such a claim is 10 business days from the date of debiting.

Claims must be made in writing to Member Savings within the specified time period and in compliance with the Rules, as amended from time to time.

8.6 ACCOUNT STATEMENTS AND TRANSACTION VERIFICATION – The Depositor shall be deemed to have received a statement of account for the Account each time the Depositor uses Direct Services and each time the Depositor obtains an Account balance through any ATM or Access Terminal or conducts a Point-of-Sale Transaction. The Depositor shall also be deemed to have received and reviewed a statement of account for the Account at least monthly no later than the 21st day of the month following the preceding month, whether actually issued by Member Savings or whether the Depositor actually receives one or not.

The Depositor agrees to examine every statement of account for the Account as soon as the Depositor receives it or is deemed to have received it. The Depositor shall immediately, and in any event no later than 30 days after receiving or being deemed to have received a statement of account for the Account, give notice to Member Savings of any errors, omissions, or irregularities, including any fraud or unauthorized activity, included in or preceding each such statement of account for the Account. Unless objected to in writing within 30 days of the date on which the statement of account for the Account is received or is deemed to have been received by the Depositor, the Depositor agrees that Member Savings records are conclusive evidence of the Depositor’s dealings with Member Savings regarding the Depositor’s Account and are correct, complete, authorized, and binding upon the Depositor, and Member Savings will be released from all responsibility for Account activity preceding the statement of account for the Account.

After the expiration of the 30-day period (except for errors or irregularities identified by notice in writing to Member Savings before the 30 days expire), the Depositor may not claim for any purpose that any entry on the statement of account for the Account is incorrect and will have no claim against Member Savings for reimbursement relating to any entry, even if the entry is unauthorized or fraudulent or is based upon an Instrument or instruction that is forged, unauthorized, or fraudulent.

Nothing in this article limits in any way the rights of Member Savings under this Agreement including, without limitation, the rights of Member Savings under article 2.6, Noting or Protesting, article 5.1, Deposits, and article 5.3, Returned Items.

8.7 RECORDS AND CHEQUE IMAGING – Member Savings will determine, in its sole discretion, whether Instruments and other items will be returned to the Depositor with the statement of account for the Account.

If Member Savings implements an imaging program, Member Savings will determine, in its sole discretion, whether copies of images of Instruments and other items will be provided for the statement of account for the Account. The Depositor acknowledges that copies of images of Instruments and other items may be provided before Member Savings has determined whether the Instrument or other item will be honoured or accepted and agrees that copies of images of Instruments and other items are made available by Member Savings as a service to the Depositor and that the provision of copies of images of Instruments and other items does not mean that the Transaction has been processed or in any way oblige Member Savings to honour or accept the Instrument or other item.

The Depositor acknowledges that if Member Savings adopts an imaging program, the physical Instruments and other items may be destroyed. If Member Savings has implemented an imaging program and determines not to include copies of images of Instruments and other items with the statement of account for the Account, Member Savings will ensure that copies of images can be made available to the Depositor upon request for at least 5 years following the date of the statement of account for the Account on which the Instrument or other item appears, subject to payment of the service charges established by Member Savings from time to time.

8.8 VIEWING DOCUMENTS – Member Savings may, in connection with Direct Services, permit the Depositor to view and print images of documents. The Depositor acknowledges and agrees that such images are made available by Member Savings as a service to the Depositor and the provision of such images does not in any way oblige Member Savings to permit the Depositor to view and print images of documents.


9. Operation of the Account

9.1 MODIFICATION OF AGREEMENT – Member Savings may, in its sole discretion, amend the terms and conditions of this Agreement as it relates to the Depositor’s future use of the Account from time to time, for any reason, without any liability to the Depositor or any other person. Member Savings may provide notice of a change to this Agreement by sending notice to the Depositor’s last known Notice Contact Information, by posting notice at the Member Savings’ premises, by personal delivery, or by any other means Member Savings, acting reasonably, considers appropriate to bring the modification to the attention of the Depositor. The Depositor is responsible for regularly reviewing the terms and conditions of this Agreement. If the Depositor uses the Account after the effective date of an amendment to this Agreement, it will mean that the Depositor agrees to the amendment and adopts and is bound by the newer version of this Agreement. The Depositor may not change, supplement, or amend this Agreement by any means.

9.2 TERMINATION – This Agreement may be terminated by either Member Savings or the Depositor on not less than 1 business day’s prior written notice. The Depositor shall not:

  • use the Account and/or Third Party services for an illegal, fraudulent, or defamatory purpose, and
  • take steps, or cause, or permit anything to be done that could undermine the security or integrity of the Account and/or Third Party services (including activities that threaten to harm or cause harm to any other participant in the provision, utilization, or support of the Account and/or Third Party services).

In the event of a breach of the provisions of a) or b), the Account or any service provided by a Third Party may be suspended or terminated.

Notwithstanding the above, the Depositor acknowledges and agrees that Member Savings may, in its sole discretion, at any time or for any reason, restrict, suspend, or terminate the Depositor’s Account privileges on not less than 1 business day’s prior written notice. The Depositor acknowledges and agrees to indemnify and save harmless Member Savings from and against any and all damages, costs, expenses, and liability arising or incurred by Member Savings as a result of any use of the Account by the Depositor that:

  • is inconsistent with a restriction imposed on the use of the Account by Member Savings and communicated to the Depositor, or
  • takes place following the suspension or termination of service privileges by Member Savings.

The Depositor will immediately return all Debit Cards issued to it upon:

  • ceasing to be a member of Member Savings,
  • termination of this Agreement,
  • termination of Debit Card privileges, or
  • otherwise upon request by Member Savings. The Depositor will be responsible for paying all legal fees and expenses (on a solicitor and own client basis) incurred by Member Savings in terminating the Account. The Depositor’s insolvency, bankruptcy, dissolution, or death will constitute an automatic revocation of the privileges associated with the Account. If Member Savings gives the Depositor notice of termination, the Depositor will immediately cease using the Night Deposit Service and reimburse Member Savings for any loss or damage to the facilities provided by Member Savings. Any notice of termination shall not release the Depositor from any obligations incurred under this Agreement prior to its termination.

9.3 NOTICES – Any notice required or permitted to be given to Member Savings in connection with this Agreement must be in writing and must be addressed and delivered to Member Savings at the address or fax number set forth in the Account Documentation. Any notice required or permitted to be given to the Depositor in connection with this Agreement may be given to the Depositor by delivering a written notice to the last known Notice Contact Information, or, except as to confidential financial information specific to the Depositor, by posting notice at the Member Savings’ premises or on the Member Savings’ website, or by any other means Member Savings, acting reasonably, considers appropriate to bring the notice to the attention of the Depositor.

9.4 ELECTRONIC EXECUTION – This Agreement may be executed electronically. Use of the Account shall be deemed to be acceptance of these terms and conditions as of the date of first use, or in the case of a modification of this Agreement, acceptance of the modified terms and conditions.

9.5 PROCEEDS OF CRIME LEGISLATION – The Depositor acknowledges that the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and Regulations apply to the operation of the Account and that Member Savings will, from time to time, adopt policies and procedures to address the reporting, record-keeping, client identification, and ongoing monitoring requirements of that legislation. The Depositor agrees to abide by and comply with all such laws and procedures.

9.6 OTHER CLAIMS ON THE ACCOUNT – If Member Savings receives notice of a possible claim against, or interest in, any of the Accounts under any court order, statutory demand, or under applicable family, domestic relations, matrimonial property, or similar legislation, a marriage agreement, or a separation agreement, Member Savings may refuse to permit the Depositor to have any dealings with any of the Accounts, even if funds stand to the credit in any such Account. Member Savings will not be liable for any loss or damage resulting from any refusal by Member Savings under this article.

9.7 APPLICABLE LAW – This Agreement is governed by the laws of the province of the Account, or if more than 1 Account, then the jurisdiction of incorporation of Member Savings and the federal laws of Canada applicable therein, excluding any rules of private international law or the conflict of laws which would lead to the application of any other laws.

9.8 ENUREMENT – This Agreement will take effect and continue for the benefit of and be binding upon each of Member Savings and the Depositor and their heirs, executors, successors, and assigns.

9.9 SEVERABILITY – This Agreement will be enforced to the fullest extent permitted by applicable law. If for any reason any provision of this Agreement is held to be invalid or unenforceable to any extent, then: a) the offending portion of the provision shall be expunged and the remainder of such provision will be interpreted, construed, or reformed to the extent reasonably required to render the same valid, enforceable, and consistent with the original intent underlying such provision; and b) such invalidity or unenforceability will not affect any other provision of this Agreement.

9.10 NO WAIVER – No waiver by Member Savings of any breach of or default under this Agreement shall be deemed to be a waiver of any preceding or subsequent breach or default. Member Savings may, without notice, require strict adherence to the terms and conditions of this Agreement, despite any prior indulgence granted to or acquiesced in by Member Savings.

9.11 CHOICE OF LANGUAGE – It is the express wish of the parties that this Agreement and any related documents be drawn up and if execution is required, to be executed in English. Les parties conviennent que la présente convention et tous les documents s’y rattachant soient rédigés et signés en anglais.


PFM Schedule for Consent and Disclosure for PFM Service ("PFM Special Terms")

1. ACCEPTANCE OF PFM SERVICE SPECIAL TERMS – The Depositor acknowledges their acceptance of these PFM Special Terms such that they form and are part of the Agreement. Member Savings does not offer Direct Services other than in accordance with these terms and conditions. If there is more than one Depositor in respect of the Account, or multiple holders of the External Account, the Depositor expressly accepting these terms hereby warrants and represents to Member Savings that such Depositor has the lawful, express, and actual authority of all other Depositors on the Account, or holders of the External Account, and each of them:

  • to consent to the use of all and each of the Depositors’ personal information for purposes of the provision and use of PFM Services; and
  • to acknowledge, accept and agree to be bound by the terms of the Agreement and these PFM Special Terms, including Schedule I to the PFM Special Terms, so as to form a valid and binding agreement as between all of the Depositors and Member Savings. The Depositor expressly accepting these terms does so on behalf of all of the Depositors and understands that these representations and warranties, and acceptance of these terms, will be relied upon by Member Savings in providing PFM Services. The Depositor expressly accepting these terms understands that if these representations and warranties are untrue it may cause loss, harm and damage to Member Savings for which that Depositor is responsible. The Depositor expressly accepting these terms hereby agrees to indemnify and hold harmless Member Savings from any loss, damage, costs, including reasonable legal fees, claims or other harm that may be suffered as a result of Member Savings’ reliance upon these representations and warranties.

2. PERSONAL FINANCIAL MANAGEMENT ACCOUNT LINKING CONSENT – The Depositor understands that the Personal Financial Management tool and account linking service, defined in the Agreement as the “PFM Service”, is being offered through the Depositor’s Financial Institution in coordination with Central 1 Credit Union (“Central 1”) and by Yodlee Inc. (“Yodlee”) and that it is an express requirement of Yodlee that if the Depositor wishes to subscribe, access, or use the PFM Service that the Depositor must consent to amendments and incorporation of certain terms to the Agreement with Member Savings as more particularly set forth in the Mandatory Provisions for Customer Agreement as set forth in the Schedule I below, (the “Mandatory Provisions”). The Depositor understands that subscription to the PFM Service, whether by linking Accounts at Member Savings alone or with External Accounts at Third Party institutions will require that the Depositor share certain otherwise confidential and personal information to engage the PFM Service.

3. PFM DISCLOSURE OF ACCESS CODE AND CONFIDENTIAL INFORMATION TO LINKED ACCOUNTS – The Depositor authorizes Member Savings, Central 1, and their respective agents, representatives, and service providers, (collectively referred to solely for purposes of this PFM Special Terms as the “F.I. Affiliates”) as well as Yodlee, to collect, use, and disclose the Depositor’s personal information, including the Depositor’s personal access codes, in order to link the External Accounts to the Depositor’s Account with Member Savings, and periodically access the External Accounts to update the Depositor’s personal information and to perform data analytics on all linked accounts to present information and reports to the Depositor and make available to the Depositor and the Depositor’s Financial Institution, a personal financial management summary of all of the Depositor’s linked accounts and transactions thereon. Notwithstanding the foregoing, this provision shall not be deemed to in any way diminish the Depositor’s duties and responsibilities to personally access and review the External Accounts and to otherwise comply with the agreements in place with Third Parties holding those External Accounts, nor shall any right of access to information granted by the Depositor pursuant to this Agreement create any obligation on the part of Member Savings, Central 1, or the PFM Service provider to monitor or warn the Depositor of any unusual or unauthorized account activity on any Account or any External Accounts. The Depositor understands that the institutions holding the Depositor’s External Accounts may prohibit disclosure of the Depositor’s personal access codes, and that it is the Depositor’s responsibility to confirm that the Depositor’s personal access codes can be disclosed to Yodlee for the purpose of linking the External Accounts. This will not be confirmed by Member Savings, the F.I. Affiliates, or Yodlee.

4. PFM SERVICE DISCLAIMER – The Depositor confirms that the Depositor is permitted to link the Depositor’s External Accounts, and the Depositor accepts all risk associated with the linking of the Depositor’s Member Savings Account to the Depositor’s External Accounts, including all risk associated with disclosure of the Depositor’s personal access codes. The Depositor agrees and acknowledges that Member Savings or any F.I. Affiliate is not responsible or liable for any loss, harm, or damage, of any kind, related to or arising from linking the Depositor’s Financial Institution Account with the Depositor’s External Accounts, or arising from disclosure of the Depositor’s personal access codes for purposes of linking the Depositor’s External Accounts, to the extent permitted by law, subject to Member Savings or F.I. Affiliate being liable for the consequences of their own act and that of its representatives.

5. MARKETING CONSENT FOR PFM SERVICE – The Depositor understands that if the Depositor has previously provided to Member Savings a marketing consent to receive promotional offers, then Member Savings, and its agents, representatives, and service providers will use the information from the Depositor’s linked accounts to provide promotional and marketing information to the Depositor.

6. UNSUBSCRIBE FROM PFM SERVICE – The Depositor can withdraw the Depositor’s consent for the collection, use, and disclosure of the Depositor’s personal information at any time by contacting Member Savings using the contact information set out on the Personal Member Application. If the Depositor withdraws the Depositor’s consent, Member Savings may no longer be able to provide certain services, including, but not necessarily limited to PFM Services. The Depositor understands that certain additional integrated services offered by Member Savings may no longer be available.

7. ASSET/LIABILITY CONSENT – The Depositor understands that the PFM Service can keep track and provide the Depositor with comprehensive specific analysis of the Depositor’s financial situation only if the Depositor keeps such information complete and current and that if the Depositor does not do so, that the reports and analytics performed as part of the PFM Service will be incomplete and may contain erroneous information. The Depositor authorizes Member Savings and the F.I. Affiliates to collect, use, and disclose the Depositor’s personal information in order to add, modify, or delete reference to the asset(s) or liability(ies) to the Depositor’s Account with Member Savings, whether in the future or the past. The Depositor understands and agrees that the Depositor is responsible for keeping the Depositor’s asset and liability information current.


Schedule 1 – Mandatory Provisions for Customer Agreement

1. PROVIDE ACCURATE INFORMATION – You, the end user, agree to provide true, accurate, current and complete information about yourself and your accounts maintained at other web sites and you agree to not misrepresent your identity or your account information. You agree to keep your account information up to date and accurate.

2. PROPRIETARY RIGHTS – You are permitted to use content delivered to you through the PFM Service only on the PFM Service. You may not copy, reproduce, distribute, or create derivative works from this content. Further, you agree not to reverse engineer or reverse compile any of the PFM Service technology, including, any Java applets associated with the PFM Service.

3. CONTENT YOU PROVIDE – You hereby grant to Member Savings and its service providers, including Central 1 and Yodlee Inc. (collectively, “Service Providers”) a license to use any information, data, passwords, materials or other content (collectively, “Your Content”) that you provide through or to the PFM Service for the following purposes:

  • to provide the PFM Service to you;
  • to provide you with access to Your Content through other similar services provided by Yodlee Inc. to other financial institutions; and
  • to provide those other financial institutions with information regarding all of the accounts that you have registered with the PFM Service so that they may use the information to provide or offer additional or complementary services to you (collectively, the “Permitted Purposes”). Member Savings and Service Providers may use, modify, display, distribute and create new material using Your Content for the Permitted Purposes. By submitting Your Content, you automatically agree, or promise that the owner of Your Content has expressly agreed, that, without any particular time limit and without the payment of any fees, Member Savings and Service Providers may use Your Content for the Permitted Purposes. As between Member Savings and Service Providers, Member Savings owns your confidential account information.

4. THIRD PARTY ACCOUNTS – By linking an External Account to the PFM Service, you authorize Member Savings and Service Providers, on your behalf, to access the applicable Third Party site to register the account for use by you in connection with the PFM Service and to retrieve data regarding the account for use by you as part of the PFM Service.

For the foregoing purposes, you hereby grant to Member Savings and Service Providers a limited power of attorney, and you hereby appoint each of Member Savings and Service Providers as your true and lawful attorney-in-fact and agent, with full power of substitution and re-substitution, for you and in your name, place and stead, in any and all capacities, to access Third Party sites, servers or documents, retrieve information, and use your information, all as described above, with the full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with such activities, as fully to all intents and purposes as you might or could do in person. YOU ACKNOWLEDGE AND AGREE THAT WHEN MEMBER SAVINGS OR SERVICE PROVIDERS ACCESS AND RETRIEVE INFORMATION FROM A THIRD PARTY SITE, MEMBER SAVINGS AND SERVICE PROVIDERS ARE ACTING AS YOUR AGENT, AND NOT THE AGENT OR ON BEHALF OF THE THIRD PARTY THAT OWNS OR OPERATES THE THIRD PARTY SITE. You agree that Third Party account providers and site operators will be entitled to rely on the foregoing authorization, agency and power of attorney granted by you. You understand and agree that the PFM Service is not endorsed or sponsored by any Third Party account providers accessible through the PFM Service.

5. DISCLAIMER OF WARRANTIES – YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

  • YOUR USE OF THE PFM SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE PFM SERVICE IS AT YOUR SOLE RISK. THE PFM SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. MEMBER SAVINGS AND SERVICE PROVIDERS EACH EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND AS TO THE PFM SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE PFM SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
  • MEMBER SAVINGS AND SERVICE PROVIDERS MAKE NO WARRANTY THAT:
    • THE PFM SERVICE WILL MEET YOUR REQUIREMENTS;
    • THE PFM SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
    • THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PFM SERVICE WILL BE ACCURATE OR RELIABLE;
    • THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PFM SERVICE WILL MEET YOUR EXPECTATIONS; OR
    • ANY ERRORS IN THE TECHNOLOGY WILL BE CORRECTED.
  • ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PFM SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MEMBER SAVINGS OR A SERVICE PROVIDER THROUGH OR FROM THE PFM SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

6. LIMITATION OF LIABILITY – YOU AGREE THAT NEITHER MEMBER SAVINGS NOR ANY SERVICE PROVIDER NOR ANY OF THEIR AFFILIATES, ACCOUNT PROVIDERS OR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY LOSS, DAMAGE OR OTHER HARMS, WHICH LAWYERS AND COURTS OFTEN CALL DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF MEMBER SAVINGS OR THE SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM:

  • THE USE OR THE INABILITY TO USE THE PFM SERVICE;
  • THE COST OF GETTING SUBSTITUTE GOODS AND SERVICES;
  • ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THE PFM SERVICE;
  • UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; v) STATEMENTS OR CONDUCT OF ANYONE ON THE PFM SERVICE;
  • THE USE, INABILITY TO USE, UNAUTHORIZED USE, PERFORMANCE OR NON-PERFORMANCE OF ANY THIRD PARTY ACCOUNT PROVIDER SITE, EVEN IF MEMBER SAVINGS OR THE SERVICE PROVIDER HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES; OR
  • ANY OTHER MATTER RELATING TO THE PFM SERVICE.

7. INDEMNIFICATION – You agree to protect and fully compensate Member Savings and each Service Provider and their affiliates from any and all Third Party claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorney’s fees) caused by or arising from your use of the PFM Service, your violation of these terms or any infringement, by you or any other user of your account, of any intellectual property or other right of anyone.

8. YODLEE – You agree that each Service Provider is a Third Party beneficiary of the above provisions, with all rights to enforce such provisions as if the Service Provider were a party to this Agreement.