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  • Personal Banking FAQ's

You can call our office toll free at 1-888-560-2218 or visit our branch for assistance. They take approximately 5-7 business days to receive and they can be picked up at our branch or mailed directly to your home address.
If you have online banking, you are able to view the front and back of each cheque that has successfully cleared your personal chequing account. Look under “my Accounts” and click on your “personal chequing account. If you are unable to access this, please call our office toll free at 1-888-560-2218 or visit our branch for more assistance.
Please call our office toll free at 1-888-560-2218 or visit our branch for more assistance. Please note, depending on your account package there is a fee.
We currently need all address changes done with a valid signature attached. This can be sent in via scan and email, fax or mail. You can call our office toll free at 1-888-560-2218 or visit our branch for assistance.
Yes. Please call our office toll free at 1-888-560-2218 or visit our branch for assistance to find out more information on making your account joint.
There is specific documentation that we require. Please call our office toll free at 1-888-560-2218 or visit our branch for more assistance.
This can be done through an Automated Funds Transfer (AFT) or using your online banking through Interac e-Transfer®. Please call our office toll free at 1-888-560-2218 or visit our branch for more assistance.
Please call our office toll free at 1-888-560-2218 or visit our branch for more assistance.
Exchange Network helps you find the nearest exchange ABM anytime you need it. This no fee service allows you to deposit or withdraw your money out of 3,300 partnering ABMs across Canada. Visit www.the-exchange.ca to locate an ABM near you!
Simply give us a call and we can make all the required changes for you. It’s as easy as that. Call our office toll free at 1-888-560-2218 or visit our main branch for assistance.
This can be done online through your online banking. On the left hand side of your online banking page, click the tab “Extra” then click “Statement Options”. Here you will be able to decide if you would prefer paper or online statements for each subaccount you have with Member Savings. If you are not comfortable making the change yourself, feel free to call our office toll free at 1-888-560-2218 or visit our branch.
We have a great partnership with Qtrade investments that allows our members to manage their own investments. To find out more information about Qtrade, contact our Certified Financial Planner Betty Anne Flynn at our toll free number 1-888-560-2218 to get started or visit the Qtrade website here.
Please call our office toll free at 1-888-560-2218 or visit our branch for more assistance.
The asterisk, the acronym, the fine print.

In short, O.A.C. stands for “On Approved Credit”. When you are given a loan payment quote it’s meant to give you an idea of what the loan will cost. While it doesn’t guarantee a rate, it provides an example of what your payments may be. Certain criteria must be met to obtain the loan.

Can you afford to repay the loan? Do you pay your bills on time each month? Do you have some assets to fall back on in case your cash flow changes or that you can use to secure a large loan balance? Your individual financial situation will determine whether your loan is approved and the interest rate you qualify for. If you’d like some tips on improving your credit score talk to us!
Our Member Card® debit cards automatically default to debit your personal chequing account. If you do not have a personal chequing, then it defaults to your daily savings. If you would prefer to personalize which subaccount your Flash debits, then please contact us to make those changes for you.

If you have a line of credit, it can pull funds from this if there is not enough in your personal chequing.
For Interac Flash® to work, you must pay by inserting your chip and using your PIN for the first transaction. This is for security purposes to ensure your card is in the right hands.
For your protection there is a limit of $100 per transaction and a cumulative total per day of $200. This is the sum of all transactions within the day. Do not be surprised when your Interac Flash® Member Card® debit card randomly asks you to enter in your PIN even if you have not hit these totals for the day. This is an added security feature to ensure that the card is being used by the correct owner.
No! We have the ability to disable and/or enable the Flash® feature on your card. If at a terminal, you prefer not to use Interac Flash, you can simply insert your card using your PIN just like you did before. Call our office toll free at 1-800-560-2218 and we can turn off the Flash technology on the spot for you.
Yes! Interac Flash® uses secure chip processing to protect you against counterfeiting, skimming and electronic pick-pocketing. Spending limits offer an added layer of protection by requiring the card holder to randomly insert their card into the terminal and enter the PIN, even when daily limits have not been reached. In additional, consumers using Interac Flash® are also covered by Interac Zero Liability, which protects you against any unauthorized activity on your account.